Coldstream Solar LLC SMS Privacy Policy

Effective Date: 5/27/25

Last Updated: 5/27/25

1. Introduction

Coldstream Solar LLC (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS messaging program. By subscribing, you acknowledge and accept the practices outlined below.

2. Information We Collect

When you enroll in our SMS communications, we may collect and store the following data:

• Personal Information: Your phone number, name (if provided), and SMS preferences.
• Message Data: Interaction history, including responses, HELP requests, opt-out confirmations, and customer service inquiries.
• Device Information: Data related to your mobile carrier, device type, and message delivery status.

3. How We Use Your Information

We use the collected information to:

• Deliver important updates, promotions, service-related announcements, and reminders.
• Respond to customer inquiries, including HELP requests and opt-out confirmations.
• Improve our messaging program and optimize engagement strategies.
• Comply with legal obligations and protect against unauthorized access or fraud.

4. Message Frequency and Opt-Out

You will receive messages, varying in frequency, depending on your level of engagement and subscription preferences. You may opt out of SMS communications at any time by replying with [STOP]. Once unsubscribed, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

5. Data Sharing & Third-Party Partners

We do not sell, rent, or share your personal information for marketing purposes. However, we may share SMS-related data with trusted service providers who facilitate message delivery, system security, and customer support. These third-party partners adhere to strict data protection standards.

6. Message Delivery & Carrier Liability

We strive to ensure timely message delivery. However, wireless carriers are not responsible for delayed or undelivered messages, as factors such as network issues and system interruptions may occur.

7. Fees and Message Rates

Message and data rates may apply based on your wireless carrier’s plan. If you are unsure about potential charges, please contact your service provider.

8. Data Security & Retention

Coldstream Solar LLC employs industry-standard security measures to safeguard your information from unauthorized access, misuse, or disclosure. We retain SMS-related data only as long as necessary to fulfill our services and comply with applicable regulations.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our SMS practices, legal requirements, or business operations. Updates will be posted on our website, and continued use of our SMS services signifies acceptance of these modifications.

10. Contact Information

If you have questions about this Privacy Policy or wish to manage your SMS preferences, please contact us at support@coldstreamsolar.com.